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In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Navien America, Inc. ("Navien") has, on its own decision, proactively initiated a recall to replace the Nylon 66 exhaust vent collars with PVC collars on certain tankless water heaters.
The vent collar of the products manufactured by Navien in 2008 were not properly connected to the vent pipes in some cases. In the event pressure is applied, then the vent could be separate and break away from the collar. If the vent separates from the vent collar, then this could lead to the risk of carbon monoxide leaks and poisoning if the water heater is located inside the house.
For more information or to schedule a time to have the replacement performed, contact Navien toll-free at (800) 244-8202 Monday through Friday between 8:00am and 5:00pm. Pacific Standard Time or visit Navien's website at http://navienamerica.com.
For more detailed information relating to this recall, click the links below.
Recalled Model Numbers: CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(!) and CC-240(A).
Press Release: http://www.cpsc.gov/cpscpub/prerel/prhtml12/12074.html